Big11 takes every piece of personal information you entrust to us seriously. This Privacy Policy clearly explains how we collect, use, store, and protect your data in accordance with applicable data protection laws in Malaysia.
Six core data protection principles we practise every day to keep big11 members' information secure.
All your personal data and financial transactions are protected with 256-bit SSL encryption technology. This means every piece of information transmitted between your device and the big11 servers cannot be read by any unauthorised third party.
Big11 will not sell, rent, or disclose your personal data to any third party for marketing purposes without your explicit consent. Your data belongs to you and we respect that privacy fully.
All member data is stored on servers protected by multi-layered firewalls, strict access controls, and continuous 24/7 monitoring. Our data centres comply with the highest international security standards to ensure your data remains secure at all times.
Only specifically authorised big11 staff may access members' personal data, and only to the extent necessary to perform their duties. All access is logged and regularly audited to ensure no misuse occurs.
In the event of any security breach involving your personal data, big11 is committed to notifying you within 72 hours of the incident being detected, in line with international data protection best practices.
You have the right to access, correct, delete, and control how your personal data is used by big11. All privacy-related requests can be submitted through our customer support team, available 24/7.
Big11 is committed to protecting the privacy of all members and users who visit our platform at big11.onl. This Privacy Policy ("Policy") describes in detail how we collect, process, store, and protect your personal information in accordance with the Personal Data Protection Act 2010 (PDPA) of Malaysia and applicable related regulations.
By registering an account or continuing to use the big11 platform, you acknowledge that you have read and understood this Privacy Policy and agree to the way we handle your personal data as described herein. If you do not agree with any part of this Policy, please discontinue use of the big11 platform and contact us for further assistance.
This policy applies to all information we collect through the big11.onl website, the big11 mobile app, email communications, and any other channels operated by big11. We encourage you to read this policy carefully and contact our support team if you have any questions.
This Privacy Policy forms part of the big11 Terms and Conditions. By using our platform, you agree to both documents simultaneously.
Big11 collects various categories of personal data depending on how you interact with our platform. We only collect information that is strictly necessary for the stated purposes and do not gather excessive or irrelevant data.
| Data Category | Example Information | Requirements |
|---|---|---|
| Personal Identity | Full name, date of birth, gender, identification card number | Required (KYC) |
| Contact Information | Email address, phone number, residential address | Required |
| Financial Information | Bank account number, payment methods, transaction records | Required (deposit/withdrawal) |
| Technical Data | IP address, device type, web browser, operating system | Automatic |
| Activity Data | Wagering history, games played, session duration | Automatic |
| Communication Preferences | Notification preferences, language preference, account settings | Preferences |
All data collected during the KYC (Know Your Customer) process, including copies of identity documents, is processed using a secure verification system and retained only for as long as required for regulatory compliance purposes.
Big11 collects your personal data through various means as you use our platform. We are always transparent about these collection methods and ensure all data is gathered lawfully and ethically.
big11 does not collect your personal information from third-party sources without your knowledge and consent, except in cases of identity verification through approved KYC services.
Big11 uses your personal data solely for legitimate and necessary purposes in operating our online gaming platform. We will not use your data beyond the stated scope without obtaining fresh consent from you.
Big11 does not sell your personal data to any third parties. However, in certain specific situations, we may need to share your personal information with selected parties as described below, and only to the extent strictly necessary.
All third parties we work with are bound by strict confidentiality agreements and must comply with data protection standards equally as rigorous as big11's internal standards. We do not permit third parties to use your data for their own purposes.
Should big11 be involved in any merger, acquisition, or asset sale, member personal data may be transferred as part of that transaction. You will be notified in advance via email or an in-platform notice.
Big11 continuously invests in security infrastructure to ensure your personal data is always protected against unauthorized access, loss, or unintentional disclosure. Our security systems are designed with a comprehensive, multi-layered protection approach.
While big11 takes all reasonable precautions, no security system in the world can guarantee 100% protection. We encourage you to play an active role in keeping your account secure by using a strong and unique password and ensuring your device is updated with the latest security patches.
Big11 retains your personal data for as long as necessary to fulfill the purposes stated in this Policy, or as required by applicable laws and regulations. Once the retention period expires, your data will be securely deleted or anonymized.
| Data Type | Retention Period | Reason |
|---|---|---|
| Active account data | Throughout the active account period | Service operations |
| Financial transaction records | 7 years after transaction | AML compliance |
| KYC Documents | 5 years after account closure | Regulatory requirements |
| Support communication logs | 3 years | Dispute referral and resolution |
| Technical data and cookies | 13 months | Analytics and security |
| Marketing data | Until you withdraw consent | Promotional communications |
As a data subject under Malaysia's Personal Data Protection Act 2010 (PDPA), you have rights that you should be aware of and may exercise at any time by contacting big11 through the available support channels.
You have the right to request a copy of the personal data we hold about you at any time.
You may request that we correct any inaccurate or incomplete personal data.
Under certain circumstances, you may request that we delete your personal data from our systems.
You may object to the processing of your data for direct marketing purposes at any time.
You have the right to receive your personal data in a machine-readable format for transfer to another party.
You may request that we restrict the processing of your data under certain circumstances provided by law.
To exercise any of the above rights, please contact the big11 support team. We will process your request within 30 business days. Note: Certain rights may be limited in situations where data processing is required for legal compliance.
Big11 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website, and they help us recognize you during subsequent visits.
You can manage cookie settings through your web browser preferences. However, disabling essential cookies may affect the functionality of the big11 platform. Third-party cookies used by our service providers are subject to their respective privacy policies.
Big11 is a platform exclusively for adults aged 18 and above. We do not knowingly collect, process, or store any personal data relating to individuals under the age of 18.
If we find that we have inadvertently collected data from an underage individual, we will take immediate action to delete that data and close the relevant account. Any associated funds will be held pending investigation and resolved in accordance with established procedures.
If you believe that someone under the age of 18 has registered an account on big11, please contact our support team immediately at [email protected] so that we can take appropriate action.
Big11 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our business practices, new legal requirements, or enhancements to our data protection measures. All amendments will be posted on this page with a clear effective date.
For material amendments that may significantly affect your privacy rights, big11 will notify you via an in-platform notification or your registered email at least 14 days before the amendment takes effect. Your continued use of the big11 platform after the effective date of any amendment constitutes acceptance of the updated terms.
If you have any questions, concerns, or wish to exercise your privacy rights, the big11 data protection team is ready to assist you through the following channels:
For official data protection requests, please send an email with the subject line "Privacy Request – [Your Account Number]" so it can be handled by the right team promptly and efficiently. All privacy requests will be processed within 30 business days from the date of receipt.
big11 takes every privacy-related complaint seriously. If you are not satisfied with our response, you have the right to refer your complaint to the Department of Personal Data Protection Malaysia (JPDP) for further consideration.
The most frequently asked questions by big11 members regarding the protection of their personal data and privacy.
Your personal data is fully protected by big11's internationally certified security systems. Register today and enjoy a safe, transparent, and rewarding wagering experience.