Big11 Terms and Conditions – Complete Platform Usage Guide

Welcome to big11. These Terms and Conditions ("Agreement") constitute a legally binding agreement between you ("Member" or "User") and big11 ("Platform", "we", or "big11") regarding the use of the website and all services provided under the big11.onl domain.

By accessing, registering for, or using any part of the big11 platform, you hereby confirm that you have read, understood, and agree to be bound by all terms and conditions set out in this document, including our Privacy Policy and Responsible Gaming Policy, which form an integral part of this Agreement.

If you do not agree with any part of these Terms and Conditions, you are requested not to use the big11 platform. big11 reserves the right to amend these Terms and Conditions at any time, and your continued use of the platform after any amendments take effect constitutes your acceptance of the revised terms.

To register and use the big11 platform, you must meet all of the following eligibility criteria without exception:

• Must be at least 18 years of age at the time of account registration.
• Having full legal capacity to enter into binding agreements.
• Not a resident or citizen of a country that restricts online gambling activities.
• Never previously been banned from using the big11 platform.
• Registering under your own name and not on behalf of another person.
• Not currently enrolled in an active self-exclusion program on any gambling platform.

Big11 reserves the right to request proof of age and identity at any time. If you are unable to verify your eligibility upon request, big11 reserves the right to suspend or terminate your account and withhold any related balance until verification is complete.

Each individual is only permitted to hold one (1) active account on the big11 platform. Registration of multiple accounts by the same individual — whether using the same personal information, IP address, device, or payment method — is prohibited and may result in the closure of all associated accounts.

During the registration process, you are required to provide accurate, complete, and up-to-date information including your full name, date of birth, active email address, and a valid Malaysia mobile number. The information provided is subject to a KYC (Know Your Customer) verification process before your first withdrawal can be processed.

You are solely responsible for maintaining the confidentiality of your account password. big11 shall not be liable for any losses arising from unauthorized access to your account due to your own negligence in safeguarding your login credentials. Please contact our support team immediately if you suspect your account has been accessed without authorization.

• Only one account is permitted per individual.
• Registration details must be accurate and kept up to date at all times.
• Email verification is required to activate a new account.
• KYC is required before your first withdrawal is processed.
• Password must contain at least 8 characters, combining letters and numbers.

Big11 supports a variety of payment methods suited for players in Malaysia, including online bank transfers, digital wallets such as Touch 'n Go eWallet and GrabPay, and other local payment methods listed on the platform's deposit page. All transactions are processed in Malaysian Ringgit (MYR).

All withdrawals must be made to the same payment method used for your deposit, or to an account verified in your own name. big11 does not allow withdrawals to third-party accounts under any circumstances. This is an important security measure to protect your funds.

Big11 reserves the right to request additional supporting documents before processing any withdrawal, particularly for large amounts or in suspicious circumstances. This process is part of our commitment to anti-money laundering (AML) compliance.

Big11 offers a variety of bonuses and promotions from time to time, including a welcome bonus, weekly cashback, reload bonuses, and exclusive offers for VIP members. All bonuses are subject to the specific terms and conditions stated on each promotional offer.

A wagering requirement is the key condition that must be met before bonus funds or winnings derived from bonus funds can be withdrawn. The wagering requirement rate varies by bonus type and will be clearly stated in the relevant promotion terms.

• The welcome bonus may only be claimed once per new member.
• Wagering requirements must be fulfilled within the validity period set for each bonus.
• Bonuses may not be combined unless otherwise stated in the relevant promotion terms.
• Big11 reserves the right to void any bonus suspected of being obtained through fraudulent means.
• Only eligible games may be used to fulfil bonus wagering requirements.
• The maximum bet limit while using bonus funds is RM 10 per round or wager.

Abuse of the bonus system — including taking advantage of promotional loopholes, opening multiple accounts to claim bonuses repeatedly, or any conduct deemed by big11 as bonus fraud — will result in the cancellation of all related bonuses and winnings, as well as termination of the accounts involved.

All games offered on the big11 platform use a Random Number Generator (RNG) that has been audited and certified by an independent third party. This ensures that the outcome of every game is entirely random and cannot be manipulated by any party, including big11 itself.

In the event of a technical disruption, connection failure, or any system issue occurring during a game session, big11 will use our server records as the definitive reference to determine game outcomes. Results recorded by our servers are final and cannot be disputed.

• Game results displayed on big11's servers are final under all circumstances.
• Confirmed bets cannot be cancelled by the player.
• Big11 reserves the right to void any rounds or bets affected by a technical bug.
• Each game has specific rules stated within the respective game interface.
• The use of automated software or bots to play is strictly prohibited.

The Return to Player (RTP) rate for each slot and casino game is available for review in the respective game information. The stated RTP is a long-term average and does not guarantee results in any individual session.

To protect the integrity of the platform and the safety of all members, big11 strictly prohibits the following activities. Violation of any of the items below may result in immediate account termination, forfeiture of funds, and legal action where applicable.

• The use of automated software, bots, scripts, or any third-party tools that provide an unfair advantage in games.
• Collusion between players to cheat the system in poker or other player-versus-player games.
• Intentionally exploiting bugs or technical errors in games without reporting them to big11.
• Any conduct related to money laundering or the financing of illegal activities.
• Providing false information or impersonating another person during registration or KYC verification.
• Opening multiple accounts to repeatedly claim bonuses or promotional benefits.
• Any attempt to hack, breach, or disrupt the big11 security systems.
• Selling, transferring, or pledging a big11 account to any third party.

You may close your big11 account at any time by contacting our customer support team. Once the closure request is received, all eligible balances will be processed in accordance with our standard withdrawal policy, after any outstanding wagering requirements have been settled.

Big11 also reserves the right to suspend or terminate any member's account at any time, with or without prior notice, for the following reasons:

• Violation of any terms and conditions stated in this document.
• Confirmation that a member is under 18 years of age.
• Failure to complete the KYC verification process within the stipulated timeframe.
• Confirmed evidence of fraud, money laundering, or other illegal activity.
• Requests from regulatory authorities or law enforcement.
• Account inactivity exceeding 12 consecutive months with no activity recorded.

In cases of termination due to a terms violation, big11 reserves the right to withhold funds in the account until the investigation is complete. If the violation is confirmed, the funds in question may be fully forfeited depending on the outcome of the investigation.

Big11 provides the platform on an "as-is" basis and makes no guarantee that the platform will operate without interruption, be free from errors, or meet your specific requirements. big11 is not liable for any indirect, consequential, or punitive losses arising from the use of this platform.

Big11's maximum liability to any member under any circumstances is limited to the total net deposits made by that member in the 30 days preceding the liability claim, excluding any bonuses or winnings.

Big11 reserves the right to amend, update, or replace any part of these Terms and Conditions at any time at our sole discretion. Amendments will take effect immediately upon being published on big11.onl, unless a different effective date is explicitly stated.

We will endeavour to notify members of material amendments via in-platform notifications or registered email. However, it remains your responsibility to review these Terms and Conditions periodically. Continued use of the big11 platform after amendments are published will be deemed acceptance of the revised terms.

Big11 is committed to responsible gaming practices. We provide a range of tools to help members manage their playing habits, including deposit limits, session time limits, temporary self-exclusion breaks, and full self-exclusion options. These tools can be accessed through your account settings.

If you feel that gambling is beginning to negatively impact your life, we encourage you to use the self-exclusion feature or contact a relevant support organization. big11 works with local organizations to ensure support is available for those who need it.

• Daily, weekly, and monthly deposit limits can be set in your account settings.
• The self-pause feature allows you to take a break from the platform for 24 hours up to 6 months.
• Full self-exclusion can be requested and will remain in effect for a minimum of 6 months.
• Players who have enrolled in self-exclusion will not receive any promotional communications.

For more information on responsible gaming and the tools available, please visit the Responsible Gaming us.

If you have any questions, concerns, or require further clarification regarding these Terms and Conditions, the big11 customer support team is available to assist you 24 hours a day, 7 days a week through the following channels:

• Live Chat in-platform — response in under 3 minutes.
• Email: [email protected] — response within 24 hours.
• Service languages: Bahasa Melayu and English.

For official disputes, please send the full details of your dispute via email with the subject line "Official Dispute – [Your Account Number]". All disputes will be investigated within 5 business days and the outcome will be communicated via your registered email.